We offer a “Love at First Ride” Guarantee. If you’re not 100% satisfied with any item, simply return it to us within 14 days of delivery for an exchange or refund (less shipping and assembly costs). If your bike or gear is returned in new condition without scratches or marks on the frame, we will provide a full refund. If we cannot resell your bike or gear at full retail value, we will provide partial refund based on the market value of the returned bike or gear.
Please make sure to package your order in the original packaging as it was when it arrived to you, in order to avoid any shipping damage. You will need to pay for the cost of return shipping, but we will gladly ship any exchanged merchandise free of charge. Once we receive and process your return, we will refund the purchase amount to the original form of payment or apply the appropriate credit to an exchange. This could take 1-2 weeks.
Online returns and exchanges couldn't be easier - submit your online Return Form HERE and a PUBLIC team member will be in contact with you shortly.