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    Contact Us

    We're here to help. Get support by phone or email. We respond to every inquiry, but don't work 24 hours a day - we need to ride our bikes too!

    If you'd like to contact a PUBLIC Partner, check out our partner store page.

    Customer Service


    Monday to Friday, 9:00 am - 5:00 pm PST



    Order Verification

    In an effort to protect our valued customers, all orders are subject to verification. Should you receive a verification e-mail, please call our customer service team at 1-888-450-0123. In the unlikely event that you do not reach one of our associates, kindly leave a voice mail authorizing your order with your first/last name, billing information, as well as your order number. This call takes only a minute or so and will serve as verification of your order.  If our team does not hear from you within 2 days, your order may be canceled.

    Order Cancellation

    Customers are welcomed to change or cancel an order prior to shipment, which is usually within 24 hours of placing the order.  Kindly email us at or call our customer service line at 1-888-450-0123 to modify your order. We’re unable to make any changes to an order after the item(s) is shipped.

    Checking Out

    When you are ready to purchase the items in your cart, click the View Cart & Checkout button. If you do not already have an account with us, you will need to create one or check-out as Guest. 

    Checkout involves 4 simple steps: Shipping, Delivery, Payment, and Confirm Order. 

    1. Choose Shipping, you will prompted to enter your shipping address.
    2. Choose Delivery Method, you will prompted to select or confirm your preferred delivery method.
    3. Choose Payment Method, you will be prompted to enter payment information and billing address. You may also enter a gift certificate and/or a promotional code at this step.
    4. Review Your Order, kindly review and ensure all information is correct and then click the Place Order button.

    Please note: Although we make every effort to keep sufficient stock of items listed, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via email. Any changes will be reflected in your order total as well as in your shipping confirmation. The merchandise sold on our site is intended for personal use only, not for resale. We reserve the right to cancel orders that appear to be for resale purposes.


    Delivery & Shipping

    Shipping Options for Bikes (Domestic US ONLY)

      • Ready to Ride shipping. With Ready to Ride shipping, the bicycle is delivered directly to you and arrives 99% assembled, within 7-10 business days, depending on where you live. All you need to do is unwrap the bike, complete a few simple assembly steps, and be riding in less than 10 minutes. Ready to Ride shipping is also our recommended solution for gift purchases to be sent anywhere in the contiguous US for a flat fee of $99 per bike.
      • Find Your Own Mechanic. You'll receive a partially assembled bike packed in a smaller factory box that was fine-tuned by our mechanics. This option is not for novices. It will not include instructions or specialized tools needed for the complicated process of building a bike for safe riding. You will need to contact a reputable bike shop in your area to schedule an appointment for their mechanics to build and tune the bike. If you run into problems with your bike down the road, we are only able to assist you if you can provide documentation that your bike was professionally assembled in a certified bike shop. PUBLIC is not responsible for any damage, failures, or injuries caused by bicycles that were not professionally assembled. The cost for this method is FREE.
      • Partner Pickup. PUBLIC stores and Assembly Partners can receive most PUBLIC bikes ordered online from us and will professionally assemble and tune your PUBLIC bike. The participating store or partner will notify you when your bike is fully assembled and ready for pick-up. You will also receive a walk-through and basic fitting upon pick up. Due to limited storage space, orders not picked up within 14 days of receiving notification that your order is ready may incur additional storage charges. Orders not picked up within 30 days will be canceled and returned. Please contact us before ordering to make arrangements if you need to pickup your order at a later date. The cost for this method is $50 per bike and FREE for any bike being delivered to a participating Mike's Bikes partner store.
    • Need it now? Call any of our Showroom Partners stores to see if we have your items in stock. If one of our stores has what you're looking for, you can place an order with them over the phone.

    Shipping Options for Accessories

    We offer several UPS shipping options for delivery within the Domestic United States: UPS Ground, UPS 2 Day Select, and UPS 2nd Day Air.  Shipping is FREE on all orders over $50.  Please contact us before ordering to make arrangements if you need to ship your order at a later date.

     Shipping Methods
    Standard Ground 7-10 business days
    UPS 2-Day Air 2 business days + 1 day for processing
    UPS 2-Day Air (Bikes) $350/Bike

    Do You Ship Internationally?

    At this time, we are only able to ship within the continental United States at the advertised shipping rates. If you have a friend or relative with a U.S. shipping address, we can ship there, however, you must pick it up and take care of all requisite duty and tax. If you live outside of the continental US and would like to placed an order, please contact our Customer Support team directly at 888.450.0123 for an accurate shipping quote.

    Payment Methods

    We accept Visa, Master Card, Discover, American Express and PayPal.

    Do you collect sales tax?

    Taxes are calculated for each shipping address total based on the state to which the order is shipped. We currently collect state and local sales tax in California state only.

    Return Policy

    We offer a “Love at First Ride” Guarantee. If you’re not 100% satisfied with any item, simply return it to us within 14 days of delivery for an exchange or refund (less shipping and assembly costs). If your bike or gear is returned in new condition without scratches or marks on the frame, we will provide a full refund. If we cannot resell your bike or gear at full retail value, we will provide partial refund based on the market value of the returned bike or gear. Please make sure to package your order as it was packaged when it arrived to you, in order to avoid any shipping damage. You will need to pay for the cost of return shipping, but we will gladly ship any exchanged merchandise free of charge. Once we receive and process your return, we will refund the purchase amount to the original form of payment or apply the appropriate credit to an exchange.  This could take 1-2 weeks. Online returns and exchanges couldn't be easier - submit your online Return Form HERE and a PUBLIC team member will be in contact with you shortly.


    Promotions are subject to changes. Exclusions may apply. Sale quantities are limited. Promotions and sale pricing not valid on previous purchases, gift cards, taxes, shipping or processing charges, and may not be combined with any other coupons, discounts or offers. Promotions are subject to change at any time and advertised shipping fees are applicable to delivery address within the continental US ONLY.


     Size Guide


    A bike that fits properly is more fun to ride. The guides below offer size suggestion based on height in inches. If you have measuring tape, you may also determine your size by measuring your leg length plus one inch, which is your stand over measurement. For all bikes, we recommend at least 1 inch of space between you and the top tube of the bike.  

    When in doubt, contact our customer service team via email at or phone at 1-888-450-0123. For children’s bikes, smaller bikes are always easier for beginners.

    *Please note: some riders may be a little outside of these height range recommendations but prefer the feel of a larger or smaller bike. Stand over height measurement is not as important as how the bike geometry feels while it is being ridden.


     PUBLIC  C1, C7, C7i
    Small/Medium 4'10" - 5'5" 22"
    Medium/Large 5'6" - 5'10" 22"


     PUBLIC  M7, M7i
    Small/Medium 5'0" - 5'6" 26.5"
    Medium/Large 5'7" - 6'0" 27.5"


     PUBLIC  M8i
    Small 4'11" - 5'4" 25.5"
    Medium 5'5" - 5'9" 27"
    Large 5'10" - 6'2" 28"

     PUBLIC  V1, V7, D1, D7
    Small/Medium 5'2" - 5'8" 30"
    Medium/Large 5'9" - 6'2"" 32"

     PUBLIC  R24
    X-Small 5'0" - 5'3" 29"
    Small 5'4" - 5'6" 29.5"
    Medium 5'7" - 5'10" 30.7"
    Large 5'11" - 6'2" 32.5"


    Small/Medium 5-8 20"-26"
    Medium/Large 7-10 23"-29"

    One Size 3-6 16.5"-21"


    Helmet Size Recommendations

    The guides below offer size suggestion by brand based on head circumference. To measure your head circumference, place the tape measure slightly above the ear and bring it across the mid forehead completely circling the head about 1 inch above the eyebrows. Take several measurements to make sure you have the largest size. If you do not have a tape measure, use a string and measure it against a ruler. The charts below will assist you on which size is the best helmet fit. If a measurement falls in between a size, go up to the larger size.

    Small (S) 52 - 56 cm
    Medium(M) 56 - 60 cm
    Large (L) 60 - 64 cm



     Bike Manuals & Assembly


    PUBLIC warrants each frame, fork, and original component part of the bicycle against defects in workmanship and materials:

    • The bicycle frame and fork are covered for the lifetime of the original owner
    • Paint, decals and all components are covered for a period of one (1) year
    • All original parts are covered for a period of one (1) year This warranty does not cover:
      • Normal wear and tear
      • Improper assembly
      • Improper follow-up maintenance
      • Installation of parts or accessories not originally intended for, or compatible with, the bicycle as sold
      • Damage or failure due to accident, misuse, abuse, or neglect
      • Labor charges for part replacement or changeover

    This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item and is the sole remedy of the warranty. This warranty extends from the date of purchase, applies only to the original owner, and is not transferable. PUBLIC Bikes, Inc. is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Claims under this warranty must be made through PUBLIC. Please email us at or call our customer service team at 1-888-450-0123. Proof of purchase is required. This warranty gives the consumer specific legal rights, and those rights may vary from place to place. This warranty does not affect the statutory rights of the consumer.


    Service Memberships: Exclusive to Mike's Bikes Partner Stores

    Comp Tune-Up - $99 (recommended every 6-8 months) Is your bike squeaking, creaking or just not working the same as when it was new? If so, the comp tune-up would be the best service option for you. Depending on the frequency which you ride your bike and in what conditions, we recommend this level of service every 6-8 months in order to keep you and your bike happy and riding free.

    • Inspect Frame, fork, and components<
    • Adjust brakes and derailleur
    • Adjust bearing points
    • True and tension wheels
    • Lube chain
    • Lube cables and housing
    • Check and tighten all bolts and pedals
    • Re-align fenders and chainguard
    • Secure all installed accessories
    • Wipe down bike, wheels, and brake tracks

    PUBLIC 5 Year Maintenance Plan - $200 We offer our PUBLIC 5 Year Maintenance Plan to keep you and your bike covered for basic maintenance needs. No matter your level of bike usage or experience the membership plan allows you to ride in tip-top shape, worry free. Visit or contact a Mike's Bikes location to enroll. The membership includes:

    • Unlimited Comp Tune-ups (a $99 value each) for 5 calendar years, which includes shifting and brake adjustments, lubing chain and cables, tightening all bolts, re-aligning fenders and chain guard, true wheels, and these other maintenance tasks
    • Free labor on flat fixes
    • 10% off non-sale PUBLIC branded accessories and parts for 30 days (in-store purchases only)
    • Available ONLY on bikes purchased or picked up at all Mike's Bikes locations


    Is Assembly Required?

    If you purchase a PUBLIC bike directly from us through or contact one of our stores, we can assemble your bike at no additional cost to you for pick-up at our PUBLIC retail stores  - and of course there is no shipping charge too. Call ahead to check our inventory. If you live far from one of our retail stores, we recommend our Ready to Ride Shipping option where you receive a bike that's been 99% assembled by our mechanics and is delivered right to your door. You can also purchase an assembled bike through one of our authorized PUBLIC dealers located throughout the country.


    Do You Ship Internationally?

    At this time, we are only able to ship within the continental United States at the advertised shipping rates. If you have a friend or relative with a U.S. shipping address, we can ship there, however, you must pick it up and take care of all requisite duty and tax. If you live outside of the continental US and would like to placed an order, please contact our Customer Support team directly at 888.450.0123 for an accurate shipping quote.


    How Much Do Your Bikes Weigh?

    Our bikes weigh anywhere from 28-32 lbs, depending on the size and number of gears on the bike, and the electric bike weighs 55lbs. Lighter bikes tend to be made of aluminum or carbon, but we've built our bikes from lightweight steel which will last a lifetime and beyond – and will comfortably absorb the shocks of urban riding significantly better than other materials.


    How Do I Test Ride a Bike?

    We have test ride locations in the San Francisco Bay Area and other select locations around the country. You can test ride our bikes at select PUBLIC Showroom Partner Stores, however, we do encourage you to call ahead of time for availability. We also have Partner Stores around the country who assemble PUBLIC bikes and can special order a bike for you.


    Where Else Are You Selling Your Bikes?

    You can purchase a PUBLIC bike through our brand site and dealers located throughout the country.


    Where are Your Bikes Made?

    This subject is near and dear to our heart. We are a California company and we design our bikes in the San Francisco Bay Area. The final assembly and fine-tuning is performed with care by our expert technicians in Marin County, California. The different bike components are sourced from all over the world, from Brooks of England to Shimano of Japan, and the frames are built to our unique specifications by leading bike factories in Taiwan primarily. We also source some components from major bicycle industry leaders in China.  

    The bike industry in Taiwan is highly sophisticated, and bike manufacturers there have earned a reputation for excellence in producing world-class bikes for decades. We explored numerous manufacturing sources when we set out to establish PUBLIC. We visited bike makers in the U.S., Holland, and Italy, and all of them directed us to Asia. In the US today, 93% of the bicycles sold are made in China, and 6% are made in Taiwan (source). We are proud to be among the handful of quality bike companies working with the some of the best bike builders in the world in Taiwan. 

    Legendary bike companies like Schwinn, Bianchi, and Raleigh rely on manufacturers there. In fact, newer great US headquartered companies like Trek, Cannondale, and Specialized have most of their bikes made in Asia. We visited these manufacturers and met many family businesses that go back 20–30 years. They are excellent craftsmen with high manufacturing standards and a strong work ethic. We visit our manufacturers several times a year and always come away impressed with their craftsmanship, labor practices, and care for their employees, products, and partnerships. 

    While the U.S. – and Europe too – has lost its ability to compete on moderately priced “production” bikes, the U.S. excels internationally at handmade bikes. There are numerous highly skilled-framed builders that we can refer you to for a U.S. made frame. We know many of these craftsmen personally. These handmade bikes cost more than ours, of course, as well they should. There are also numerous independent bike stores in urban areas in the U.S. that can build a great custom bike for you, as well as superb high-end limited production manufacturers like Seven Cycles, Independent Fabricators, and Serotta that make some of the best custom bikes in the world. Keep in mind that all of these superb manufacturers rely to some degree on some foreign based components. 

    PUBLIC is committed to creating a free world for all. Through a partnership with Made In A Free World, we are using the FRDM™ platform to analyze leading risk indicators and protect against forced labor in our supply chain.


    Where can I locate my serial number and register my bike to assist in the event of theft?

    Each PUBLIC model features a unique serial number that identifies the make and model of your bike. The unique serial number also proves ownership of the bike to the purchaser in our customer database.  Your unique serial number is engraved into the frame and located underneath the bottom bracket where the crank arms meet the frame.  Simply turn your bike upside down and record the number (see diagram below).


    In the United States, thousands of bicycles disappear each day, never to be seen by their owners.  In attempt to curb theft and increase the chances of recovery, many public and private providers now offer bicycle registration.  The best chance of recovering a stolen bicycle is having a registered serial number.  We strongly recommend registering the serial number of each PUBLIC bike with one of these organization listed below.   Please check with your local police department for other options if these services are not provided in your area. 

    National Bike Registry - 
    The Bike Index - 
    SAFE Bikes - 

    Police departments use these databases to check for ownership when they receive recovered bikes.  When a bike is marked stolen, it gives them a quick way to get in touch and reunite the bike with the rightful owner.