FREE SHIPPING ON ALL ORDERS OVER $50. ADULT BIKES STARTING AT $199.95
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    We're here to help and we offer support by phone or email. We respond to every inquiry, but don't work 24 hours a day - we need to ride our bikes too!

    If you'd like to contact a PUBLIC Partner, check out our Partner Store Page.

    Customer Service

    1-888-450-0123

    customerservice@publicbikes.com

    Monday to Friday, 9:00 am - 5:00 pm PST


    Order Verification

    In an effort to protect our valued customers, all orders are subject to verification. Should you receive a verification e-mail, please call our customer service team at 1-888-450-0123. In the unlikely event that you do not reach one of our associates, kindly leave a voice mail authorizing your order with your first/last name, billing information, as well as your order number. This call takes only a minute or so and will serve as verification of your order.  If our team does not hear from you within 2 days, your order may be canceled.


    Order Cancellation

    Customers are welcomed to change or cancel an order prior to shipment, which is usually within 24 hours of placing the order.  Kindly email us at customerservice@publicbikes.com or call our customer service line at 1-888-450-0123 to modify your order. We’re unable to make any changes to an order after the item(s) is shipped.


    Checking Out

    When you are ready to purchase the items in your cart, click the View Cart & Checkout button. If you do not already have an account with us, you will need to create one or check-out as Guest. 

    Checkout involves 4 simple steps: Shipping, Delivery, Payment, and Confirm Order. 

    1. Choose Shipping, you will prompted to enter your shipping address.
    2. Choose Delivery Method, you will prompted to select or confirm your preferred delivery method.
    3. Choose Payment Method, you will be prompted to enter payment information and billing address. You may also enter a gift certificate and/or a promotional code at this step.
    4. Review Your Order, kindly review and ensure all information is correct and then click the Place Order button.

    Please note: Although we make every effort to keep sufficient stock of items listed, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via email. Any changes will be reflected in your order total as well as in your shipping confirmation. The merchandise sold on our site is intended for personal use only, not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

     

    Delivery & Shipping


    Shipping Options for Bikes (Domestic US ONLY)

    • Ready to Ride shipping. With Ready to Ride shipping, the bicycle is delivered directly to you and arrives 99% assembled, within 7-10 business days, depending on where you live. All you need to do is unwrap the bike, complete a few simple assembly steps, and be riding in less than 10 minutes. Ready to Ride shipping is also our recommended solution for gift purchases to be sent anywhere in the contiguous US for a flat fee of $99 per bike.
      • Find Your Own Mechanic. You'll receive a partially assembled bike packed in a smaller factory box that was fine-tuned by our mechanics. This option is not for novices. It will not include instructions or specialized tools needed for the complicated process of building a bike for safe riding. You will need to contact a reputable bike shop in your area to schedule an appointment for their mechanics to build and tune the bike. If you run into problems with your bike down the road, we are only able to assist you if you can provide documentation that your bike was professionally assembled in a certified bike shop. PUBLIC is not responsible for any damage, failures, or injuries caused by bicycles that were not professionally assembled. The cost for this method is FREE.
        • Partner Pickup. PUBLIC stores and Assembly Partners can receive most PUBLIC bikes ordered online from us and will professionally assemble and tune your PUBLIC bike. The participating store or partner will notify you when your bike is fully assembled and ready for pick-up. You will also receive a walk-through and basic fitting upon pick up. Due to limited storage space, orders not picked up within 14 days of receiving notification that your order is ready may incur additional storage charges. Orders not picked up within 30 days will be canceled and returned. Please contact us before ordering to make arrangements if you need to pickup your order at a later date. The cost for this method is $50 per bike and FREE for any bike being delivered to a participating Mike's Bikes partner store.
          • Need it now? Call any of our Showroom Partners stores to see if we have your items in stock. If one of our stores has what you're looking for, you can place an order with them over the phone.

            Shipping Options for Accessories

            We offer several UPS shipping options for delivery within the Domestic United States: UPS Ground, UPS 2 Day Select, and UPS 2nd Day Air.  Shipping is FREE on all orders over $50.  Please contact us before ordering to make arrangements if you need to ship your order at a later date.

             Shipping Methods

            METHOD  EXPECTED ARRIVALS
            Standard Ground 7-10 business days
            UPS 2-Day Air 2 business days + 1 day for processing
            UPS 2-Day Air (Bikes) $350/Bike

            A bike that fits properly is more fun to ride. The guides below offer size suggestion based on height in inches. If you have measuring tape, you may also determine your size by measuring your leg length plus one inch, which is your stand over measurement. For all bikes, we recommend at least 1 inch of space between you and the top tube of the bike.  


            When in doubt, contact our customer service team via email at customerservice@publicbikes.com or phone at 1-888-450-0123. For children’s bikes, smaller bikes are always easier for beginners.


            *Please note: some riders may be a little outside of these height range recommendations but prefer the feel of a larger or smaller bike. Stand over height measurement is not as important as how the bike geometry feels while it is being ridden.


            ADULT BIKES

             PUBLIC  C1, C7, C7i
            FRAME SIZE  YOUR HEIGHT STAND OVER MEASUREMENTS
            Small/Medium 4'10" - 5'5" 22"
            Medium/Large 5'6" - 5'10" 22"

             

             PUBLIC  M7, M7i
            FRAME SIZE  YOUR HEIGHT STAND OVER MEASUREMENTS
            Small/Medium 5'0" - 5'6" 26.5"
            Medium/Large 5'7" - 6'0" 27.5"

             

             PUBLIC  M8i
            FRAME SIZE  YOUR HEIGHT STAND OVER MEASUREMENTS
            Small 4'11" - 5'4" 25.5"
            Medium 5'5" - 5'9" 27"
            Large 5'10" - 6'2" 28"

             PUBLIC  V1, V7, D1, D7
            FRAME SIZE  YOUR HEIGHT STAND OVER MEASUREMENTS
            Small/Medium 5'2" - 5'8" 30"
            Medium/Large 5'9" - 6'2"" 32"

             PUBLIC  R24
            FRAME SIZE  YOUR HEIGHT STAND OVER MEASUREMENTS
            X-Small 5'0" - 5'3" 29"
            Small 5'4" - 5'6" 29.5"
            Medium 5'7" - 5'10" 30.7"
            Large 5'11" - 6'2" 32.5"

            KIDS BIKES

             PUBLIC  SPROUT C1 & V1
            FRAME SIZE  RIDER AGE STAND OVER MEASUREMENTS
            Small/Medium 5-8 20"-26"
            Medium/Large 7-10 23"-29"

             PUBLIC  MINI C & V
            FRAME SIZE  RIDER AGE STAND OVER MEASUREMENTS
            One Size 3-6 16.5"-21"

             

            Helmet Size Recommendations

            The guides below offer size suggestion by brand based on head circumference. To measure your head circumference, place the tape measure slightly above the ear and bring it across the mid forehead completely circling the head about 1 inch above the eyebrows. Take several measurements to make sure you have the largest size. If you do not have a tape measure, use a string and measure it against a ruler. The charts below will assist you on which size is the best helmet fit. If a measurement falls in between a size, go up to the larger size.

             NUTCASE
            HELMET SIZE  HEAD CIRCUMFERENCE
            Small (S) 52 - 56 cm
            Medium(M) 56 - 60 cm
            Large (L) 60 - 64 cm

             



            At PUBLIC, we offer a “Love at First Ride” Guarantee. If you’re not 100% satisfied with any item, simply return it to us within 14 days of delivery for an exchange or refund (less shipping and assembly costs). If your bike or gear is returned in new condition without scratches or marks on the frame, we will provide a full refund. If we cannot resell your bike or gear at full retail value, we will provide partial refund based on the market value of the returned bike or gear.

            Please make sure to package your order as it was packaged when it arrived to you, in order to avoid any shipping damage. You will need to pay for the cost of return shipping, but we will gladly ship any exchanged merchandise free of charge. Once we receive and process your return, we will refund the purchase amount to the original form of payment or apply the appropriate credit to an exchange. This could take 1-2 weeks.

            Online returns and exchanges couldn't be easier - submit your online Return Form HERE and a PUBLIC team member will be in contact with you shortly.


            If you select our unassembled shipping option, you'll receive an unbuilt bike in a factory box that hasn't been fine-tuned by our mechanics. To ensure your bike is safe to ride, we only recommend assembly in a bike shop by professional bicycle mechanics with specialty tools and training.

            If you live near a PUBLIC partner store, you can place an order online and pick up your full assembled PUBLIC bike, zero hassle. If you don't live near one of our partner stores, we recommend our Ready to Ride Shipping option where you receive a bike that's been 99% assembled by our expert mechanics and is delivered right to your door.


            At this time, we are only able to ship within the domestic United States at the advertised shipping rates. If you have a friend or relative with a U.S. shipping address, we can ship there, however, you must pick it up and take care of all requisite duty and tax. If you live outside of the continental US and would like to place an order, please contact us directly at 888.450.0123 for an accurate shipping quote.


            Our bikes weigh anywhere from 25-32 lbs, depending on the size and number of gears on the bike. Lighter bikes tend to be made of aluminum or carbon, but we've built our bikes from lightweight steel which will last a lifetime and beyond – and will comfortably absorb the shocks of urban riding significantly better than other materials.


            We have test ride locations in the greater San Francisco Bay Area at all partnering Mike's Bikes locations and other select locations around the country. We also have select Showroom Partners around the country who sell PUBLIC bikes and can special order a bike for you.


            You can purchase a PUBLIC bike through our brand site, any partnering Mike's Bikes retail location in the Bay Area, and select Showroom Partners located throughout the country.


            We accept Visa, Master Card, Discover, American Express and PayPal. We are excited to announce that we accept financing through Affirm. Simply select the Affirm icon as a method of payment at checkout. The financing is provided through Affirm, and all payments will be organized and processed through their platform.


            This subject is near and dear to our heart. We are a California company and we design and spec our bikes in the San Francisco Bay Area. The final assembly and fine-tuning is performed with care by our expert technicians in Marin County, California. The different bike components are sourced from all over the world, from Brooks of England to Shimano of Japan, and the frames are built to our unique specifications by industry leaders in Taiwan and China.

            The bike industry in Asia is highly sophisticated, and many manufacturers there have earned a reputation for excellence in producing world-class bikes for decades. We explored numerous manufacturing sources when we set out to establish PUBLIC. We visited bike makers in the U.S., Holland, and Italy, and all of them directed us to Asia. We stand by our product and are proud to be among the handful of quality bike companies working with the some of the best industry leaders in the world.


            PUBLIC warrants each frame, fork, and original component part of the bicycle against defects in workmanship and materials:

            • The bicycle frame and fork are covered for the lifetime of the original owner
            • Paint, decals and all components are covered for a period of one (1) year
            • All original parts are covered for a period of one (1) year This warranty does not cover:
              • Normal wear and tear
              • Improper assembly
              • Improper follow-up maintenance
              • Installation of parts or accessories not originally intended for, or compatible with, the bicycle as sold
              • Damage or failure due to accident, misuse, abuse, or neglect
              • Labor charges for part replacement or changeover


            This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item and is the sole remedy of the warranty. This warranty extends from the date of purchase, applies only to the original owner, and is not transferable. PUBLIC Bikes, Inc. is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you.

            Claims under this warranty must be made through PUBLIC. Please email us at customerservice@publicbikes.com or call our customer service team at 1-888-450-0123. Proof of purchase is required. This warranty gives the consumer specific legal rights, and those rights may vary from place to place. This warranty does not affect the statutory rights of the consumer.


            Each PUBLIC model features a unique serial number that identifies the make and model of your bike. The unique serial number also proves ownership of the bike to the purchaser in our customer database.  Your unique serial number is engraved into the frame and located underneath the bottom bracket where the crank arms meet the frame.  Simply turn your bike upside down and record the number (see diagram below).