PUBLIC Weekly Newsletter
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4.8 AVERAGE RATING
Just cannot say enough great things
By Cydney B. in San Francisco, CA on 10/21/13
Huz and I've wanted to get back into bicycling for awhile, after a very long absence, but we were very nervous. Plus we didn't want to have to deal with any snarky bike attitude while we were trying to figure out which bike to buy. We took the Bicycle Coalition 101-1 class and Bert Hill mentioned Public Bikes as a good option. After checking out several different kinds of bikes, we trepedatiously went into the Park Street store to check them out. Fortunately for us, Justin was working that day and made everything really easy for us. A genuinely nice person without a bit of attitude; all he wanted to do was put us at our ease when he saw we were nervous. No pressure -- just lots of info. A week later, we went back and bought the Huz a Mixte and start-up gear and couldn't be happier. I'm next -- for the Step Thru. Thank you Justin for making this such a pleasant experience. A double bonus since Public Bikes are crazy awesomely fun.
PS.. The "love at first ride" guarantee is excellent. After a few days on his new bike the Huz decided he wanted a Diamond instead of Mixte. No problem. Exchange made cheerfully with no hassle. Thanks again, Justin!
PPSS... Now I have my bike too! A C7i in a lovely dark blue ... courtesy of Justin again. Just cannot say enough great things about him and about Public Bikes. I heard that Public and Kimpton Hotels have collaborated to put Public Bikes as loaners in all the Kimpton Hotels. I always enjoy boutique hotels, esp. Kimpton!
Amazing customer service
By Ellen W. in San Francisco on 01/13/15
Amazing customer service! I bought my bike here along with a basket and bell to match for a great price during that Thanksgiving sale. Their in house mechanic assembled everything ready for me to pick up, which was awesome. Unfortunately, I ended up returning everything because in all honestly, I don't bike. Who am I kidding?
Regardless, the staff at the store and also the staff online was really nice and understanding. They processed everything accordingly, and gave me my full refund. If and when I ever decide to take biking seriously, I would definitely be coming back to check out their models.
All of the PUBLIC bikes are super cute and trendy. Yes, their bike do cost more than the average, but they do have great sales especially at the end of the year when they are moving into new inventory for the next season's models.
Tip: Invest in the internal hub. Even though I'm a total bike new and the last person to be giving recommendations, I will still stand by opting for the internal hub. It's more money but worth it. The ride just feels that much better! Ask the experts.