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RETURNS


Love at First Ride Guarantee

We want you to love our products as much as we do. If you’re not 100% satisfied with your purchase within 30 days, just send (or pedal) it back for an exchange or refund, whichever you prefer. Full refunds guaranteed if bike is returned without scratches or marks on the frame. 

Lifetime Warranty
PUBLIC guarantees its bicycle frames are free from defects in materials and workmanship.

Return Policy
At PUBLIC, we offer a “Love at First Ride” Guarantee. If you’re not 100% satisfied with any item, simply return it to us within 30 days for an exchange or refund (less shipping and assembly costs*). If your bike or gear is returned in new condition without scratches or marks on the frame, we will provide a full refund.

If we cannot resell your bike or gear at full retail value, we will provide partial refund based on the market value of the returned bike or gear.

To make a return, please contact us to request a return form.

Upon receiving your return, we’ll process your exchange or refund. Refunds will be credited back to your original method of payment approximately two days after the date of processing. It may take up to two cycles (as in billing cycles, not things on wheels) for the credit to appear on your monthly credit card statement.

Depending on your method of return, the entire process – from requesting a return form to receiving a refund – generally takes two to three weeks.

* Shipping and assembly costs will be refunded if you receive an item that is defective or damaged.

Defective merchandise returns:
If an item is inoperable but has no apparent damage, it is considered defective. Contact us for assistance if you receive defective merchandise.

Damaged merchandise returns
People aren’t the only ones who get road rash. Please inspect your package upon arrival. If a shipment arrives with obvious shipping damage, please inspect the product inside. If the product is damaged, please refuse delivery and contact us.
If you find the damage after accepting delivery, please save all boxes, packing materials and paperwork – don’t throw anything away – and immediately contact us.

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