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If you're not 100% satisfied with your bike within 30 days you may return it for an exchange or refund as long as your bike is returned in new condition without scratches or marks to the frame. We make this promise for three reasons:
Most of you will be buying a bike without first test riding it. That may seem scary. You will not know how great these lightweight steel bikes feel until you ride them yourself. You'll have to take our word that our bikes feel solid, steer well, shift easily, stop on a dime, have comfortable seats, etc. That takes trust.
We’ve asked hardcore bike racers, pregnant women, bicycle safety instructors, bike shop owners, petite girls, fashion prima donnas, and anyone else who walked into our studio take a ride on our bikes. The feedback has been consistently positive.
We’ve also been riding these bikes everyday ourselves in San Francisco and subjecting them to a very demanding city landscape. We are tough on our bikes, and they have proven to be the workhorses we expected.
You will not find better quality and value in a steel bike frame anywhere. Steel tubing allows for a softer ride than other materials, and it is more durable than aluminum or carbon fiber. We searched the globe – literally – for the highest quality steel bike frame manufacturer we could find. And not all steel is made equal. We welcome any comparison of the details in our frames, like the welding joints and the size of the tubing or the richness of the paint quality. PUBLIC guarantees its bicycle frames are free from defects in materials and workmanship.