PUBLIC Weekly Newsletter
news, offers, essays, and more
Frequently Asked Questions
Delivery and Shipping
What size should I order?
We have a handy size chart to help. If you're on the border between two sizes, we strongly recommend contacting us before ordering so we can help you get the best fit, and save you the trouble of an exchange.
How much do your bikes weigh?
Track bike: 18-20 lbs
Is assembly required?
How do I test ride one of your bikes?
Where else are you selling your bikes?
Where are your bikes made?
Delivery and Shipping Questions
How big is the box for the PUBLIC Mini balance bike?
When will I get my bike?
How are bicycles shipped?
Do you ship to Alaska? Hawaii?
I live near a PUBLIC retail store, can I pick up my bike from you?
How big is the bike cardboard box that I will receive when I order Ready to Ride? How big is the box if it arrives unassembled?
Email, Twitter, Instagram, Pinterest and Facebook
How do I make changes or cancel my order?
There is a small window after you place your order where we are able to make changes. If you find you do need to make any changes, please call us as soon as possible so we can assist you.
How do I redeem my promotion code?
If you have a promotion code, you can enter it on the shopping cart page during checkout and click “UPDATE” to receive the appropriate discount.
What if I am not happy with my bike?
We'll do our best to make you happy. Please check out our return policy for the details.
Can I ship my order to multiple addresses?
If you need to ship to multiple addresses, please create two separate orders. If you need assistance, please call us and we'll help you place your order.
Can I place an order for a backordered item?
Yes, backordered items will be available to purchase.
Do you collect sales tax?
Taxes are calculated for each shipping address total based on the state to which the order is shipped. We currently collect state and local sales tax in California and Washington state only.
Do you offer Gift Certificates?
We sell gift certificates at our Bay Area PUBLIC retail stores that can only be used for in-store purchases. Our PUBLIC GIft Cards cannot be purchased online or used for online purchases. Please call any of our Bay Area PUBLIC retail stores to purchase a PUBLIC Gift Card for in-store purchases only.
Do you offer Gift Wrap?
Not yet. But we hope to in the future. But probably not on the bicycles.
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I can't get enough. I need more PUBLIC.
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