PUBLIC Weekly Newsletter
news, offers, essays, and a chance to win $50
An acronym for Frequently Asked Questions.
What size should I order?
We have a handy size chart to help. If you're on the border between two sizes, we strongly recommend contacting us before ordering so we can help you get the best fit, and save you the trouble of an exchange.
How much do your bikes weigh?
Track bike: 18-20 lbs
Is assembly required?
How do I test ride one of your bikes?
Where else are you selling your bikes?
Where are your bikes made?
When will I get my bike?
How are bicycles shipped?
Do you ship to Alaska? Hawaii?
I live in San Francisco, Can I pick up my bike from you?
How big is the bike cardboard box that I will receive when I order Ready to Ride? How big is the box if it arrives unassembled?
Email, Twitter and Facebook
How do I make changes or cancel my order?
There is a small window after you place your order where we are able to make changes. If you find you do need to make any changes, please call us as soon as possible so we can assist you.
How do I redeem my promotion code?
If you have a promotion code, you can enter it on the shopping cart page during checkout and click “UPDATE” to receive the appropriate discount.
What if I am not happy with my bike?
We'll do our best to make you happy. Please check out our return policy for the details.
Can I ship my order to multiple addresses?
If you need to ship to multiple addresses, please create two separate orders. If you need assistance, please call us and we'll help you place your order.
Can I place an order for a backordered item?
Yes, backordered items will be available to purchase.
Do you charge sales tax?
Taxes are calculated for each shipping address total based on the state to which the item(s) is shipped. We charge sales tax on all orders shipped to California addresses.
Do you offer Gift Certificates?
We sell gift certificates at our PUBLIC retail stores that can only be used for in-store purchases. Our PUBLIC GIft Cards cannot be purchased online or used for online purchases. Please call any of our PUBLIC retail stores to purchase a PUBLIC Gift Card for in-store purchases only.
Do you offer Gift Wrap?
Not yet. But we hope to in the future. But probably not on the bicycles.
How do I sign up for your emails?
It's easy. Join us.
How do I stop receiving your emails?
That's easy, too. Just send us an email or click the Unsubsribe link in the last email. And please let us know how we could have made the newsletter better.
I love Twitter. Can I follow you?
Please follow @publicbikes for events, product news and interesting links to stuff we like. And, if you don't mind, we might follow you back.
I live on Facebook. Can we be friends?
We'd love to be your friend. You can find us at facebook.com/publicbikes.
I can't get enough. I need more PUBLIC.
Lucky you. If you've signed up for our email, follow us on Twitter, become our friend on Facebook, then you definitely need to subscribe to our blog. We'll be posting regularly there with things that catch our eye and ear.