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PUBLIC BionX E-Bike Frequently Asked Questions

General Questions

How far can I go on a single charge?
Real world mileage will vary depending on level of assist and terrain. In the highest usagee scenario, with the maximum level of assist and frequent use of the throttle, a realistic range is around 20-25 miles. Most people ride with a lower assist level, which allows for a range up to 45 miles or more on a charge. BionX rates the maximum range of this system as 65 miles under lowest assist.

How fast do the PUBLIC Electric bikes go?
By law, PUBLIC Electric bikes can only assist up to 20 miles per hour. You can pedal as fast as you like beyond that speed, but the electric motor is not allowed to assist beyond 20 MPH.

How much does it weigh?
PUBLIC Electric bikes weigh approximately 55 pounds.

How long does the battery last?
Your battery will last between 2 to 3 years of heavy use, and 3 to 5 years if used less frequently.

How often do I need to charge the battery?
Nightly charging after use is recommended.  New BionX batteries are designed with a deep sleep circuit to protect the battery life in case it is not frequently charged. We highly recommend charging the battery fully at least once every 6 months to keep it in good health. Failure to charge the battery fully once every 6 months may lead to battery degradation.

How long does it take to charge the battery?
From fully depleted to fully charged takes 5-6 hours.

What is the capacity of the battery?
2015 PUBLIC Electric bikes use a 48 volt 423Wh lithium ion BionX battery.

How powerful is the motor?
PUBLIC Electric bikes use the powerful and proven BionX P series 350 watt motor. This ultra reliable motor is durable, silent and fully sealed to the elements.

What is "Mountain Mode"?
For customers who ride in particularly hilly terrain, PUBLIC Electric bikes have a special "Mountain Mode". Mountain mode should be enabled any time particularly hilly terrain is encountered and will help prevent the motor from overheating. This mode can be enabled by holding down the "+" button for two seconds, at which point the console will display a flashing "MOUNTAIN" message, and is deactivated by pressing the "-" key on the console.

How will I know when it's time to charge my PUBLIC Electric bike?
The handlebar display has a battery indicator icon showing the remaining power in the battery. We recommend charging the battery nightly after use.

Can I add a BionX system to my current PUBLIC Bike?
As of 2015, BionX has discontinued the previous model of e-bike kits we offered, so we no longer carry BionX kits for retrofitting standard bikes with electric motors. It's actually more expensive now to purchase a new BionX kit, plus the additional parts and labor required to convert an older bike, than it is to purchase a new PUBLIC Electric bike with BionX technology built-in. Our affordable new PUBLIC Electric bikes feature the latest 48v BionX high-capacity battery and a number of other significant upgrades to the frame and components that make them an amazing value, and a lot more fun and safe to ride than a bike that was not designed to be an e-bike.


Ownership Questions

How safe are these bikes?
PUBLIC Electric bikes are exceptionally safe electric bicycles. All PUBLIC Electric bikes come equipped with powerful disc brakes to stop you quickly, built in rear rack light and reflective decals for nighttime safety, and heavy duty steel frames and forks to provide a sturdy and stable ride in all conditions. Due to the added weight of an e-bike, extra care should be taken when parking and locking the bike to prevent it from tipping over.

How should I securely lock this bike?
We recommend you securely lock this bike whether parked indoors or out on the town. To be extra secure we recommend using more than one high-security U-lock, such as two hardened U-locks or a U-lock plus a chain or cable.

Can I ride my PUBLIC Electric bike in the rain?
Yes, the BionX kit is fully sealed and can be ridden in the rain. To prevent corrosion all bikes are best stored indoors.

Do I need a driver's license, registration, or insurance to ride my PUBLIC Electric bike?
No license, registration or insurance is required since the maximum speed tops at 20 mph. Simply obey current bicycle laws in your community.

Can I carry a PUBLIC Electric bike on my car or vehicle bike rack?
Check with your rack manufacturer about the maximum weight your rack can carry. Many bike racks are designed to carry several bikes so many of them should be able to carry one heavier electric bike.

What kind of maintenance does this bike require?
Standard bicycle maintenance should be expected; however, the motor and battery should need no maintenance.

Do PUBLIC Electric bikes require much maintenance?
Like all bicycles, your PUBLIC Electric bike should be regularly serviced by a qualified bike shop, at least once a year. PUBLIC Electric bikes are equipped with ultra low maintenance BionX gearless and brushless electric motors that don't require any maintenance. The only part requiring extra attention is the battery. Before storing your PUBLIC Electric bike for a long period of time (i.e. winter), the battery should be fully charged, and then should be recharged fully at least once every 6 months.

What is the warranty on the BionX system?
The BionX warranty covers a three year period for all the BionX parts, for the original owner. Certain conditions do apply. Please refer to the BionX manual for further information.


Delivery Questions

How much does it cost to ship my PUBLIC Electric bike?
It costs $325 to ship your bike fully assembled to anywhere in the continental USA. We don't ship outside the USA, or to Hawaii or Alaska.

Once I place an order, how long does it take until I receive my PUBLIC Electric bike?
For all in-stock models we typically ship within 5 business days. Depending where you live, your bike should arrive at your door within 2 weeks of placing the order.

What is your return policy?
We have a 30-day guarantee policy. You are responsible for the cost to ship the bike back. If there any scratches or defects on the bike from your use, we will deduct from a full refund based on the quality of the returned bike.



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